Last updated 17th August 2017
Northern Belle Limited, together with our holding company and affiliates,
respect the privacy of every individual who visits/uses any of our
websites.
This Privacy Policy applies to information that (i) you provide to us when
you stay or travel with us (or make enquiries to stay or travel with us);
and (ii) we collect from you when you visit our website. The following
sections of this Privacy Policy describe the types of information we
collect, how and for what purposes we use that information, with whom we
share it, and the choices and rights available to you regarding our use of
your information. We also describe the measures we take to protect the
security of the information we hold and how to contact us about our privacy
practices, and to exercise your rights.
- Information we collect
- Use of information
- Sharing information
- Your rights
- Data transfers
- How we protect your information
- How long we keep information for
- Links to other websites
- Cookies
- Updates to our Privacy Policy
- How to contact us
1. Information we collect
Information you provide on a voluntary basis
We will collect, store and process information about you if you voluntarily
provide us with such information in connection with the following:
-
filling in a form on any of our websites;
-
filling in a physical registration card;
-
contacting us by telephone or face to face (e.g., in the context of
making a reservation);
-
sending us a letter, e-mail or social media message;
-
subscribing to receive a service from us (e.g., a newsletter, blog or by
following us on social media);
-
requesting promotional information from us (e.g., information about any
of our good or services including Northern Belle Gift Vouchers.);
-
participating in a survey, competition or prize draw; or
-
contributing content to us (e.g., for display on a Northern Belle blog).
-
The types of information we may obtain include:
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your name, gender, home and work contact details, business title, e-mail
address, telephone number, date and place of birth, nationality;
-
details of food allergies/dietary requirements and special requests made
(for example, relating to a disability) you provide to us;
-
passport and visa information, payment information, travel history and
details of joint travellers;
-
dates of your stay or travel with us and associated charges;
-
purchase or delivery of products or services;
-
reviews and opinions about our brands, products and services;
-
information we receive about you from any third parties through whom you
have booked your arrangements.
We do not collect “sensitive information” (e.g., information on racial or
ethnic origin, political opinions, religion or other beliefs, health,
criminal background or trade union membership) unless it is volunteered by
you.
We may use medical or other sensitive data provided by you to better serve
and meet your needs (but under no circumstances will we process any
sensitive data for marketing and/or profiling purposes). Such sensitive
information is not shared with any person or body not associated with
Northern Belle Ltd. The material or information provided will only be used
by members of Northern Belle or our third party service providers (acting
as data processors) for the purpose of providing the services you request.
By making such special requests or notifying us of such preferences, you
agree to us sharing your information in this way.
Personal information we collect automatically
When you visit the Northern Belle website, we may also collect certain
information through the use of “cookies” and other automated means. Cookies
are small pieces of information that are stored by your browser on your
computer's hard drive. Such information may comprise the following
information:
-
Date and time;
-
Originating IP address;
-
Domain name;
-
Type of browser and operating system used (if provided by the browser);
-
URL of the referring page (if provided by the browser);
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Object requested;
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Completion status of the request;
-
Geographic location; or
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Language preferences.
2. Use of information
Typically, we will use and process your information to:
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help us create content that is relevant to our visitors;
-
make improvements to our websites and social media pages and ensure that
content on these is presented in the most effective manner for you;
-
provide you with information, products or services that you request from
us or which we feel may interest you;
-
assess and help us understand general trends and patterns relating to our
business;
-
provide for the safety and security of our guests and visitors;
-
manage general record keeping;
-
enable us to compile anonymous, aggregated statistics that allow us to
understand how users use our websites and to help us improve the structure
of our websites;
-
enable you to make reservations, buy Northern Belle gift vouchers and
payments;
-
meet any legal and/or regulatory requirements;
-
provide the products or services you request from us; and
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improve our products and services and to ensure our products and services
are of interest to you.
The processing of your personal information for:
-
marketing and profiling purposes is managed solely by Northern Belle
Limited and their data controller. Your decision to provide your
information for such purposes is optional and will have no consequence on
your ability to stay with us or benefit from the requested services;
-
all purposes concerning your booking, your stay and to provide you with
the services you have requested, is managed by Northern Belle Limited and
their data controller as joint controllers. Your decision to provide
information to us is voluntary however, if you do not provide such
information you may no longer be able to benefit from our services.
We may process your personal information by both automated and manual
means. We may use your information in other ways for which we provide
specific notice at the time of collection.
3. Sharing information
We do not sell, otherwise disclose, or share information we collect and
hold about you, except as described in this Privacy Policy.
We may share your information within Northern Belle Ltd and their
designated data controllers, which may use this information to offer
products and services to you consistent with the purposes identified in
this Privacy Policy. We may also share information with service providers
who perform functions and services on our behalf. Such third parties will
be appointed as data processors and will be provided only with information
necessary to perform the services on our behalf but are not authorised to
use such information for any other purposes.
We may disclose information about you if we are required to do so by law or
pursuant to legal process, or in response to a request from law enforcement
authorities or other government officials.
We reserve the right to transfer information about you in the event that we
sell or transfer all or a portion of our business or assets, in accordance
with applicable law. Should such a sale or transfer occur, we will use
reasonable efforts to direct the transferee to use information you have
provided to us in a manner that is consistent with our Privacy Policy.
Following such a sale or transfer, you may contact the entity to which we
transferred your information with any inquiries concerning the processing
of that information.
4. Your rights
You have certain rights to the information we process about you as
expressly provided for by applicable law. You may request access to the
information we hold about you, update, amend or correct the information,
and in some circumstances you may object to our use of your information.
You also have the right to request that we cease sending marketing
communications, whether by email or otherwise, to you. You can do this by
(i) checking the applicable box(es) on any form used to collect information
from individuals, or (ii) clicking the unsubscribe link displayed in any of
the marketing e-mails you receive, or (iii) otherwise requesting that we do
not process your information for marketing purposes, or (iv) via the
Northern Belle on-line e-mail preference centre.
Pursuant to California's "Shine the Light Act", California residents are
permitted to request information about the manner in which we share certain
categories of information with third parties for their marketing use
To exercise these rights or to make a complaint or submit an inquiry about
our privacy practices, please contact us at [email protected]. You can also write to us at:
Central Marketing
Northern Belle Limited
2/3b Chapel Court,
Hospital Street,
Nantwich,
CW5 5RP
To help protect your privacy and maintain security, we may take steps to
verify your identity before granting you access to the information. Please
note that if you opt out as described above, we will not be able to remove
your information from the databases of third parties with whom we have
already shared your information, with your consent. You should contact such
third parties to opt out directly.
5. Data transfers
We may transfer to and store the information we collect about you in
countries other than the country in which the information was originally
collected, including the United States, Canada or other destinations
outside the European Economic Area (“EEA”). Those countries may not have
the same data protection laws as the country in which you provided the
information. When we transfer your information to other countries, we will
protect the information as described in this Privacy Policy and comply with
applicable legal requirements providing adequate protection for the
transfer of information to countries outside the EEA.
By submitting your information to us, you agree to this transfer, storing
and processing.
6. How we protect your information
We maintain administrative, technical and physical safeguards designed to
protect the information you provide against accidental, unlawful or
unauthorized destruction, loss, alteration, access, disclosure or use.
Services providers and contractors who might have access to your
information in order to provide services on our behalf will be
contractually obliged to keep such information in confidence, provide
adequate data security measures, and may not use that data for any other
purpose.
For your own protection, we encourage you not to include sensitive personal
information, credit card or similar data in any e-mails you send us or our
staff.
7. How long we keep information for
Northern Belle Ltd only retains your information for as long as needed to
fulfil the purposes for which it is collected, unless otherwise provided by
law.
8. Links to other websites
Our websites may provide links to other websites for your convenience and
information. These websites operate independently from us. Linked websites
may have their own privacy policies, which we strongly suggest you review.
To the extent that any linked websites you visit are not owned or
controlled by us, we are not responsible for the websites’ content, any use
of the websites, or the privacy practices of the websites.
9. Cookies
A “cookie” is an element of data that a website can send to your browser
which may then be stored on your system. We use cookies to gather
information about the visitors to our websites (as they enable us to
improve our websites and deliver a better and more personalised service).
We do not associate the information in a website visitor’s cookie with any
other information about that visitor.
The cookies we use on our websites, where you have accepted their use, are:
|
Cookie Name
|
Function
|
|
ARPT
|
Ensures that the user stays on the same server throughout
their visit, ensuring consistent functionality throughout a
visit. This cookie is destroyed at the end of the user’s
visit
|
|
JSESSIONID
|
Ensures that the user’s session is maintained and works in
conjunction with ARRPT to ensure consistent functionality
throughout a visit. This cookie is destroyed at the end of
the user’s visit
|
|
sifrFetch
|
Allows use of flash to improve display of text (if the
user's browser supports it). This cookie is destroyed at
the end of the user’s visit
|
user_countrycode
lounge_user_countrycode
user_lang_pref
|
These three cookies allow us to keep track of the users'
geographic location and language preferences in order to
display them relevant targeted and localised content as
applicable.
|
user_campaign
user_creative
user_placement
internal_user_campaign
internal_user_creative
internal_user_placement
|
These cookies allow us to identify which of our marketing
campaigns or internal promotions a user has been directed
from/measure the effectiveness of campaigns/promotions.
|
user_id
lounge_user_id
|
These cookies allow us to identify the user and customise
their experience. They also allow us to pre-populate fields
in tables with your data, assisting with form entry.
|
In addition, the following are the third party cookies in use, where you
have accepted their use (which are each subject to their own privacy and
cookie policies):
We do not control the use of such third party technology and we are not
responsible for any actions or policies of such third parties. When you
access our websites you will receive a clear notice advising you that the
website you are visiting intends to use cookies and that:
i. by continuing to use the website you consent to their use; or
ii. you must click an “I accept” box in order for cookies to be placed.
Unless you have adjusted your browser setting so that it will refuse
cookies from our websites, our system will issue cookies. Most browsers
will tell you how to stop accepting new cookies, how to be notified when
you receive a new cookie, and how to disable existing cookies. You can find
out how to do this for your particular browser by clicking "help" on your
browser's menu or by visiting www.allaboutcookies.org. Please note,
however, that without cookies you may not be able to take full advantage of
all our websites features.
10. Updates to our Privacy Policy
This Privacy Policy may be updated periodically and without prior notice to
you to reflect changes in our processing of your information and privacy
practices. We will post a prominent notice on the Northern Belle website to
notify you of any significant changes to our Privacy Policy and indicate at
the top of the Privacy Policy when it was most recently updated.
11. How to contact us
If you have any questions or comments about this Privacy Policy, the use of
cookies, if you would like us to update information we have about you or
your preferences, or to exercise your rights of access, rectification,
blocking, or deletion, or to object to the processing of your information,
please contact us by email at [email protected]. You can also
write to us at:
Central Marketing
Northern Belle Limited
2/3b Chapel Court,
Hospital Street,
Nantwich,
CW5 5RP
